We maintain a strict return policy to preserve the integrity and hygiene of our luxury fragrances. Return, replacement, or refund requests must be submitted within 48 hours of package delivery. Any requests submitted after this 48-hour window are ineligible and will not be accepted.

We do NOT accept returns, replacements, or refunds for any of the following reasons:

• Change of mind
• Scents that do not meet personal preferences or olfactory tastes
• Ordering the wrong perfume bottle or variant
• Opened, unboxed, sprayed, or used perfume bottles

You are eligible to request a complimentary replacement or a full refund ONLY if the product meets one of the following criteria:

• The product arrived damaged in transit
• The bottle is broken, cracked, or shattered
• The bottle is leaking or the spray nozzle is structurally defective
• The wrong product variant or quantity was received

To submit a claim, please follow the automated customer portal workflow:

1. Log in to your Sarave Perfumes Account.
2. Navigate to the My Orders tab and expand your delivered order.
3. Click the Request Return / Refund button.
4. Upload clear photo proof showing the transit defect (up to 5 photos) and an optional unboxing video demonstrating the damage.
5. Submit the request. Our administrative team will review your claim within 24 to 48 hours. Upon approval, your replacement shipment will be dispatched automatically via Shiprocket, or your refund will be processed directly to your original payment method via Razorpay.